{"id":713,"date":"2025-11-24T15:47:59","date_gmt":"2025-11-24T15:47:59","guid":{"rendered":"https:\/\/thegreenrebellion.com.au\/?page_id=713"},"modified":"2026-05-28T04:42:47","modified_gmt":"2026-05-28T04:42:47","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.ecocollectivecleaning.com\/staging\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"713\" class=\"elementor elementor-713\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bac95ec policy-content e-flex e-con-boxed wcf-starter-animations-none e-con e-parent\" data-id=\"bac95ec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8b87be wcf-starter-animations-none elementor-widget elementor-widget-heading\" data-id=\"c8b87be\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab327db wcf-starter-animations-none elementor-widget elementor-widget-text-editor\" data-id=\"ab327db\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;wcf_starter_animations&quot;:&quot;none&quot;,&quot;wcf_anim_duration&quot;:1000,&quot;wcf_anim_delay&quot;:0,&quot;wcf_anim_ease&quot;:&quot;ease&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Effective Date: 9 March 2026<\/b><\/p><p><span style=\"font-weight: 400;\">Eco Collective Cleaning (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) is committed to protecting your privacy in accordance with the <\/span><b>Privacy Act 1988 (Cth)<\/b><span style=\"font-weight: 400;\"> and the <\/span><b>Australian Privacy Principles<\/b><span style=\"font-weight: 400;\">. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website or engage our services.<\/span><\/p><p><span style=\"font-weight: 400;\">By using our website or services, you consent to this Privacy Policy.<\/span><\/p><h2><b>1. Information We Collect<\/b><\/h2><p><span style=\"font-weight: 400;\">We may collect the following personal information:<\/span><\/p><h3><b>1.1 Personal details<\/b><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Name, phone number, email address<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Residential or service address<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Billing information<\/span><\/li><\/ul><h3><b>1.2 Service-related information<\/b><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Notes about your booking or preferences<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Photos you provide for quotes<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Access instructions<\/span><\/li><\/ul><h3><b>1.3 Payment information<\/b><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Processed securely by third-party providers<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We do not store full card details<\/span><\/li><\/ul><h3><b>1.4 NDIS \/ DVA information (if applicable)<\/b><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Participant details<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Plan manager or support coordinator contact information<\/span><\/li><\/ul><h3><b>1.5 Website &amp; technical information<\/b><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">IP address, browser type, device information<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Usage statistics collected via cookies or analytics tools<\/span><\/li><\/ul><h3><b>1.6 Photos taken during services<\/b><\/h3><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Before\/after photos for quality control, training, and service verification<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Not used publicly without your explicit consent<\/span><\/li><\/ul><h2><b>2. How We Collect Information<\/b><\/h2><p><span style=\"font-weight: 400;\">We collect information when you:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">make a booking or request a quote<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">contact us via phone, SMS, email or social media<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">submit photos or details<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">allow our cleaners to take work related photos<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">use our website (cookies\/analytics)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">engage via NDIS\/DVA or payment providers<\/span><\/li><\/ul><h2><b>3. How We Use Your Information<\/b><\/h2><p><span style=\"font-weight: 400;\">We use personal information to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">provide and manage cleaning services<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">contact you about bookings or changes<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">process payments and issue invoices<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">assess and provide quotes<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">conduct training, quality control and service verification<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">respond to feedback, concerns or complaints<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">meet legal or regulatory obligations<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">We do <\/span><b>not<\/b><span style=\"font-weight: 400;\"> sell personal information.<\/span><\/p><h2><b>4. When We Disclose Information<\/b><\/h2><p><span style=\"font-weight: 400;\">We may disclose information to:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">our cleaners (only what is necessary to complete your service)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">third-party service providers (payment processors, booking platforms, IT systems)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">NDIS\/DVA plan managers or coordinators (where applicable)<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">law enforcement or regulatory authorities when required by law<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">All third-party providers must protect personal information in line with privacy laws.<\/span><\/p><h2><b>5. Data Security<\/b><\/h2><p><span style=\"font-weight: 400;\">We take reasonable steps to protect your information from loss, misuse, unauthorised access, modification, or disclosure, including secure systems, limited access permissions, and encrypted payment gateways.<\/span><\/p><p><span style=\"font-weight: 400;\">No system is 100% risk-free, but we maintain strong security standards.<\/span><\/p><h2><b>6. Accessing and Correcting Your Information<\/b><\/h2><p><span style=\"font-weight: 400;\">You may request access to, or correction of, your personal information at any time by contacting us. We may require identity verification.<\/span><\/p><h2><b>7. Retention of Information<\/b><\/h2><p><span style=\"font-weight: 400;\">We retain information only as long as necessary for service delivery, internal record keeping, legal compliance, and dispute resolution. After this period, information is securely deleted or anonymised.<\/span><\/p><h2><strong>8. Cookies and Website Tracking<\/strong><\/h2><p><span style=\"font-weight: 400;\">We use cookies and similar technologies to improve website performance and user experience.<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">You can disable cookies in your browser settings, although some features may not function correctly.<\/span><\/p><h2><b>9. Third-Party Links<\/b><\/h2><p><span style=\"font-weight: 400;\">Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.<\/span><\/p><h2><b>10. Overseas Data Storage<\/b><\/h2><p><span style=\"font-weight: 400;\">Some service providers we use may store data overseas. By using our services, you consent to this storage, which will still comply with Australian Privacy Principles.<\/span><\/p><h2><b>11. Children and Minors<\/b><\/h2><p><span style=\"font-weight: 400;\">We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.<\/span><\/p><h2><b>12. Changes to This Privacy Policy<\/b><\/h2><p><span style=\"font-weight: 400;\">We may update this policy at any time without notice. The updated version will be published on our website. Continued use of our services indicates acceptance of the updated policy.<\/span><\/p><h2><b>13. Contact Us<\/b><\/h2><p><span style=\"font-weight: 400;\">For privacy enquiries, access requests, or concerns, please contact:<\/span><\/p><p><b>Eco Collective Cleaning<\/b><b><br \/><\/b><span style=\"font-weight: 400;\"> Email: <\/span><a href=\"mailto:hello@ecocollectivecleaning.com\"><b>hello@ecocollectivecleaning.com<\/b><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Privacy Policy Effective Date: 9 March 2026 Eco Collective Cleaning (\u201cwe\u201d, \u201cus\u201d, \u201cour\u201d) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you use our website or engage our services. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-713","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.ecocollectivecleaning.com\/staging\/wp-json\/wp\/v2\/pages\/713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ecocollectivecleaning.com\/staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ecocollectivecleaning.com\/staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ecocollectivecleaning.com\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ecocollectivecleaning.com\/staging\/wp-json\/wp\/v2\/comments?post=713"}],"version-history":[{"count":34,"href":"https:\/\/www.ecocollectivecleaning.com\/staging\/wp-json\/wp\/v2\/pages\/713\/revisions"}],"predecessor-version":[{"id":2713,"href":"https:\/\/www.ecocollectivecleaning.com\/staging\/wp-json\/wp\/v2\/pages\/713\/revisions\/2713"}],"wp:attachment":[{"href":"https:\/\/www.ecocollectivecleaning.com\/staging\/wp-json\/wp\/v2\/media?parent=713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}